Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
What is the standard shipping timeframe for orders?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by destination and usually take 7-10 business days.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition with all security tags attached. Please note that bespoke or personalized pieces are non-refundable.
Do you offer professional jewelry cleaning and repairs?
Yes, we provide comprehensive aftercare services including professional cleaning, stone tightening, and resizing. Please contact our concierge team to arrange a service appointment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are your gemstones and precious metals ethically sourced?
Sustainability is at our core. We are committed to ethical sourcing and use recycled gold and conflict-free gemstones, adhering to the highest standards of the Responsible Jewellery Council.